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Shipping Policy

Monday, Dec. 17

UPS pickup and delivery service. UPS 2nd Day Air packages picked up today will be scheduled for delivery on Thursday, Dec. 20. UPS 3 Day Select packages picked up today will be scheduled for delivery on Friday, Dec. 21.

Tuesday, Dec. 18

UPS pickup and delivery service. UPS 2nd Day Air packages picked up today will be scheduled for delivery on Friday, Dec. 21. UPS 3 Day Select packages picked up today will be scheduled for delivery on Monday, Dec. 24.

Wednesday, Dec. 19

UPS pickup and delivery service. UPS 2nd Day Air packages picked up today will be scheduled for delivery on Monday, Dec. 24.

Thursday, Dec. 20

UPS pickup and delivery service. This is the last day to ship UPS 2nd Day Air packages for delivery on Monday, Dec. 24. UPS 2nd Day Air service may also be available for delivery on Saturday, Dec. 22. These packages must be processed and labeled for Saturday Delivery, which is not available to all ZIP codes. All UPS Next Day Air packages picked up today will be delivered on Friday, Dec. 21.

Friday, Dec. 21

UPS pickup and delivery service. This is the last day to ship UPS Next Day Air packages for delivery on Monday, Dec. 24. UPS Next Day Air service may also be available for delivery on Saturday, Dec. 22. These packages must be processed and labeled for Saturday Delivery, which is not available to all ZIP codes.

Saturday, Dec. 22

Delivery of UPS Worldwide Express, UPS Next Day Air and UPS 2nd Day Air packages processed and labeled for Saturday Delivery. Pickup service available for UPS Air and international Air packages* for regular Saturday pickup customers. UPS On-Call Pickup service is available to all customers for UPS Air and international Air packages. Pickup and delivery of UPS Ground on Saturday** packages will be available in many metro area ZIP codes.

Sunday, Dec. 23

No UPS pickup or delivery service. UPS Express Critical service is available.

Monday, Dec. 24, Christmas Eve

UPS delivery service. Pickup service available only for Air and international Air* packages if prearranged by Thursday, Dec. 20. UPS On-Call Pickup service and UPS Drop Boxes are available for Air and international Air packages.

Tuesday, Dec. 25, Christmas (UPS Holiday)

No UPS pickup or delivery service. UPS Express Critical service is available.

Holiday Additional time-in-transit:

From Nov. 19 to Dec. 28, a limited number of UPS ® Ground and UPS ® Standard packages, with transit times of three or more days, and with specific origins and destinations, will require an additional day in transit. All UPS 2nd Day Air and UPS 3 Day Select packages tendered Dec. 17-18 and all UPS 2nd Day Air packages tendered Dec. 19 will require an additional day in transit. The most up-to-date time-in-transit details will be available at ups.com/ctc at the time of shipping.

Holiday season service guarantees:

UPS Air and international Air packages* picked up or delivered within the United States are guaranteed throughout the holiday season. Commitment times for Air and international Air packages scheduled for delivery Nov. 23, Dec. 17–22, Dec. 24, and Dec. 31 will be extended as follows: UPS Next Day Air Early and UPS Worldwide Express Plus services will be extended by 90 minutes and all other Air and international Air services will be extended to end-of-day. The guarantee is suspended for all UPS Ground shipments, including shipments to and from AK, HI and PR, and UPS Standard shipments picked up or scheduled for delivery Nov. 26 –Dec. 24. Visit ups.com for the UPS Tariff/Terms and Conditions . The information contained in this schedule and all service guarantees are subject to change.

 Returns Policy

 You may return new, unopened items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error such as a wrong item or defective product.

You should expect to receive your refund within two weeks of returning your package. This time period includes the transit time for us to receive your return and the time it takes us to process your refund once we receive the merchandise.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.




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